| FREQUENTLY ASKED QUESTIONS |
| |
| Click on the links below for the answers. if you don’t see the question you are looking for, contact us. One of our representatives is waiting to answer your questions. |
|
 Q: Do you use your own installation specialists or do you hire subcontractors?
Q: How long does it take to get an estimate on a new heating or cooling system?
Q: Would I save money if I converted to another fuel or electricity?
Q: At what temperature should I set my thermostat?
Q: Should I install a programmable thermostat?
Q: Which methods of payment do you accept?
Q: What are your hours?
Q: Do you offer financing?
|
| Q: Do you use your own installation specialists or do you hire subcontractors? |
| A: We use only our own certified, factory-trained technicians. We never hire subcontractors. Our heating and cooling technicians are the most highly trained in the industry. To use subcontractors would be like taking a step down. Your comfort and our reputation are too important to put in anyone else's hands. |
| Q: How long does it take to get an estimate on a new heating or cooling system? |
| A: We can give you an estimate the same day. We can come out to your home at your convenience during the day or in the evening. |
| Q: Would I save money if I converted to another fuel or electricity? |
| A: One of the most efficient systems for our area is a heat pump or dual fuel system. A dual fuel system is comprised of an electric heat pump and an oil or gas furnace. When the temperature is above 45°, the heat pump uses electricity to heat your home; when it gets very cold, the heat pump automatically switches to oil or gas heat for greater efficiency. The climate in Hampton Roads is ideal for a dual fuel system. If you are switching from an older, conventional system, you’ll notice the energy savings right away. |
| Q: At what temperature should I set my thermostat? |
| A: Different people feel comfortable at different temperatures. But typical settings are 60° when the house is unoccupied or everyone is sleeping; when everyone is home, a comfortable setting is 68°. |
| Q: Should I install a programmable thermostat? |
| A: Absolutely! Programmable thermostats are especially useful for people who are away from home at regular intervals. They allow for customized comfort settings around the clock, and they can cut your heating and cooling costs by 10% or more! |
| Q: Which methods of payment do you accept? |
| A: You can pay by check, electronic funds transfer from your checking account, or credit card. Customers with automatic delivery have the added convenience of our Budget Payment Plan, which spreads out fuel bills evenly over eleven months. |
| Q: What are your hours? |
| A: You can find our current office hours here. But when it comes to a heating air conditioning emergency, we are always open. We have a service technician on call 24 hours a day. And if you are enrolled in one of our service plans you’ll receive priority service. |
| Q: Do you offer financing? |
| A: Yes. We know that installing a new heating or cooling system can be expensive, that’s why we have financing partners who can make your dream of increased comfort and greater energy savings a reality. |
| |
